Shipping policy

Shipping Policy

Order Processing

Orders are usually processed and dispatched within 2–3 working days. During particularly busy periods, dispatch may take slightly longer.

Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout.

UK Delivery

We currently ship throughout the United Kingdom.

Delivery times vary depending on the shipping method selected at checkout. Estimated delivery times are provided as a guide and cannot be guaranteed, as delays with postal or courier services may occasionally occur.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Incorrect Addresses

Please check your delivery address carefully before completing your order. Fold & Found cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us at foldandfound@gmail.com and we will assist you with the courier where possible.

International Shipping

At present, Fold & Found primarily ships within the UK. If international delivery is available for your location, the available options and costs will be shown at checkout.

Questions

If you have any questions about delivery before placing your order, please contact us at foldandfound@gmail.com.