Refund policy
Return & Refund Policy
At Fold & Found, we want you to be happy with your purchase. As many of our pieces are pre-loved, vintage or one-of-a-kind, we carefully photograph and describe each item, including any noticeable signs of wear or imperfections.
Returns
If you purchase from us online and change your mind, you can notify us that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days to return the item to us.
To arrange a return, please contact us before sending the item back.
Returned items must be in the same condition in which they were received. They must not have been worn, washed, altered, damaged or used beyond what is reasonably necessary to inspect them. Any original tags supplied with the item should remain attached.
Pre-loved & Vintage Items
Please remember that pre-loved and vintage items may naturally show signs of previous wear and age. We aim to clearly describe and photograph the condition of every item, including any known flaws.
Please review the description, measurements and photographs carefully before purchasing. Variations or signs of wear that were clearly disclosed in the listing are considered part of the item's stated condition.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Return Postage
For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend using a tracked postage service, as Fold & Found cannot be responsible for returned parcels that are lost in transit.
If an item is faulty, damaged or materially different from its description, please contact us before returning it. Where required by law, reasonable return postage costs will be covered by Fold & Found.
Refunds
Once your return has been received and inspected, we will process your refund to your original payment method.
Where applicable, the refund will include the price paid for the item and the standard delivery charge originally paid. Any additional amount paid for an upgraded or express delivery service may not be refundable.
Refunds will be processed within the time required under applicable UK consumer law. Your bank or payment provider may take additional time to display the refund in your account.
Exceptions
Certain items may be excluded from change-of-mind returns where permitted by law, including personalised or made-to-order goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Any applicable exclusions will be clearly stated in the individual product listing.
Faulty or Incorrect Items
If you believe you have received an incorrect, faulty, damaged or significantly misdescribed item, please contact us as soon as possible with your order details and photographs where appropriate.
Your statutory rights under UK consumer law are not affected by this policy.
Contact Us
For return or refund enquiries, please contact Fold & Found using the contact details provided on our website and include your order number.