FAQ

Got a question? You might find the answer here ✨

📦 Shipping

How long does shipping take?

Orders are usually dispatched within 1–2 working days. Delivery times may vary depending on location.

👗 Condition

Are items new or preloved?

Most pieces are preloved and carefully selected. Any noticeable flaws will always be mentioned in the description.

📏 Sizing

How do I know if it will fit?

Measurements are included in each listing to help you find the perfect fit. If you're unsure, feel free to message.

🔁 Returns

Do you accept returns?

Yes! We accept returns within 14 days of delivery. Items must be returned in the same condition as received. Return postage is the responsibility of the buyer. Once we receive the item, a refund will be issued to your original payment method. Please see our full Refund Policy for eligibility and exclusions. If you have any issues, don't hesitate to get in touch.

💬 Questions

Can I ask questions before buying?

Of course! Just head to the Contact page or message on Instagram — happy to help 💛

💬 Contact / Help

Can I contact you directly?

Yes! Feel free to use the Contact page or message via Instagram — I'm always happy to help 💛

🌍 Location

Where are you based?

FoldAndFound is a small UK-based business 🇬🇧

New In

How often do you add new items?

New pieces are added regularly — keep an eye out so you don't miss out ✨